Smooth and comfortable travel on long-distance trains
We want to offer our customers the most comfortable, safe and environmentally friendly way to travel: comfortable and fast trains as well as a wide range of routes and services.
For our customers, it’s important that the train journey is easy and hassle-free. Passengers can, for example, work during the train journey. Stations are centrally located and travel times are getting shorter.
Restaurant services make travel more comfortable. VR’s long-distance train services in Finland are complemented by Avecra, which offers restaurant and catering services on trains and at train stations.
Improving the customer experience is one of our main goals. We want to make the journey hassle-free as well as solve disruption situations in a proactive and high-quality way.
The train is also the most environmentally friendly choice and a safe means of transport.
We want to offer our customers the most comfortable, safe and environmentally friendly way to travel: comfortable and fast trains as well as a wide range of routes and services.
Services in many channels
We serve our customers in many different channels, both face-to-face and digitally. We offer our customers the opportunity to buy tickets when they want and by using the channel that feels most natural. We are continuously developing our service channels.
Our biggest ticket sales channel is our online shop. Tickets are also sold through our mobile app, vending machines, station ticket offices, long-distance trains and the customer service centre’s telephone service. In addition, tickets are also available at R-kioski kiosks and travel agencies around Finland.
Log in to our services to get the best travel experience and access all benefits: pay for tickets easily, track your journey and keep your tickets safe on your devices.
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How we can help?
Do you need help or additional information related to train travel? Visit our website or contact our
customer service
